pj99's Privacy Policy — Your Information Is Safe With Us
This policy clearly explains how your personal information is collected, stored, and protected on the pj99 platform.
Introduction & Scope
This Privacy Policy ("Policy") is issued by the pj99 platform ("pj99", "we", "our") and applies to all users ("you", "your") residing in Bangladesh. When you create an account on pj99, use the platform, or access our services, you agree to the terms of this Policy.
pj99 believes that protecting your personal information is a fundamental right. We always apply the highest standards of data protection and treat your privacy as our top priority. This Policy may be updated from time to time; you will be notified as early as reasonably possible of any significant changes.
This Policy is an integral part of pj99's Terms and Conditions. The matters described in this Policy are complementary to each other, and in the event of any conflict, this Privacy Policy shall prevail.
Information We Collect
To ensure a safe and smooth experience on pj99, we collect the following types of information. The purpose of collection is specific in each case, and we do not collect information beyond what is necessary.
Identity & Contact Information
- Full name and date of birth
- Email address and mobile number
- Current address and nationality
- National ID or passport details (for identity verification)
Financial & Payment Information
- bKash, Nagad, or Rocket number (for transactions)
- Bank account details (where applicable)
- Deposit and withdrawal history
- Payment method source verification details
Gaming Activity Information
- Game play history and results
- Betting patterns and preferences
- Bonus usage details
- Account balance and transaction logs
Technical & Device Information
- IP address and device type
- Browser and operating system
- Login dates and session duration
- Cookie and tracking data (see details below)
How We Use Collected Information
pj99 uses collected information only for specific and lawful purposes. Each purpose is described in detail below:
- Account Management & Identity Verification: Your information is used to create, manage, and secure your account and to verify your identity.
- Financial Transaction Processing: Payment information is used to securely process all financial transactions, including deposits (minimum ৳100) and withdrawals (minimum ৳800).
- Customer Support: Contact information is used to resolve your issues and provide assistance via 24/7 live chat and email.
- Fraud Prevention & Security: Technical information is used to detect and prevent account misuse, unauthorized access, and suspicious activity.
- Responsible Gaming: Gaming activity data is analyzed to identify potentially problematic behavior and to support the implementation of our responsible gaming policy.
- Service Improvement & Personalization: Your preferences and usage patterns are analyzed to improve pj99's services and personalize your experience.
- Legal Compliance: Information is retained to maintain records and fulfill legal obligations as required by applicable laws and regulations.
- Important Notifications: Contact information is used to inform you of policy changes, security updates, or urgent information relating to your account.
Data Storage & Protection
pj99 applies industry-leading technical and organizational measures to protect your information. Our security infrastructure operates on the following levels:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is protected by SSL encryption, preventing third-party access.
- Secure Server Infrastructure: Your information is stored on secure, encrypted servers protected against unauthorized access.
- Access Controls: Only authorized staff, and only to the extent required for their duties, can view your information — always under a confidentiality obligation.
- Regular Security Reviews: Our systems and processes are regularly reviewed and tested to quickly identify and address new threats.
- Data Retention Period: No information is retained beyond the time necessary to fulfill legal requirements or the purposes of an active account.
Despite all our efforts to protect your data, transmission of information over the internet is not completely risk-free. We provide the highest level of protection, but you also have a responsibility to keep your password and login details secure.
Data Retention Period
All information is retained for as long as your account remains active. Even after account closure, certain information may be kept for a defined period for the following reasons:
- Legal obligations and tax-related records
- Fraud investigations and dispute resolution
- Responsible gaming history
- Audit trails as required by regulatory authorities
Once those purposes are fulfilled, data is securely deleted.
Sharing Information with Third Parties
pj99 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, your information may be shared with third parties in the following limited circumstances:
Payment Providers
The financial information necessary to complete transactions via bKash, Nagad, Rocket, and bank transfer is shared. These providers follow their own privacy policies.
Identity Verification Services
Limited information may be shared with authorized identity verification agencies during the account verification process. This is necessary for fraud prevention and legal compliance.
Law Enforcement Authorities
Required information may be shared with authorities pursuant to a court order, legal investigation, or applicable law. In such cases, we provide only the minimum information required by law.
Technology & Service Partners
Technology providers who assist with platform operation and maintenance may access limited information — only within the scope of their work and under a confidentiality agreement.
Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Ezugi may access certain gaming data — but only as needed to operate their games.
Responsible Gaming Organizations
In cases of potentially problematic gaming behavior, relevant information may be shared with the appropriate organization — always in the interest of user protection.
Cookies & Tracking Technologies
The pj99 website uses cookies and similar technologies that store small data files in your browser. Through these technologies, we improve your experience and ensure the platform functions correctly.
- Essential Cookies: Required to keep login sessions active, for security verification, and for core services — without these, the platform will not function properly.
- Functional Cookies: Used to remember your language preferences, game settings, and other personalized experiences.
- Analytics Cookies: Used to generate anonymous statistics to understand how users interact with the service.
- Security Cookies: Used to detect fraudulent activity and unauthorized access.
You can reject most cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may prevent some important parts of the service from working correctly.
Cookie Controls
You can manage cookies in the following ways:
- Browser settings: Cookie management options are available in the settings menu of Chrome, Firefox, Safari, or other browsers
- Using private/incognito mode automatically deletes cookies at the end of a session
- Use your browser's "Clear Cookies" option to delete specific cookies
Your Privacy Rights
As a pj99 user, you have the following rights regarding your personal information. To exercise these rights, contact us at [email protected].
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You have the right to request correction of any inaccuracies or incomplete details in your personal information.
Right to Erasure
In certain circumstances, you have the right to request deletion of your personal information — subject to legal obligations.
Right to Object to Processing
In certain circumstances, you have the right to object to the processing of your information.
Right to Data Portability
The right to receive your information in a structured, commonly used format applies in certain circumstances.
Right to Restrict Processing
In certain circumstances, you have the right to request a restriction on how your information is used.
Protection of Minors' Information
pj99 is a responsible gaming platform and strictly prohibits participation by anyone under the age of 21. pj99's services are available only to those aged 21 and above.
We do not knowingly collect any personal information from minors. If a minor's information reaches us for any reason, we will delete it immediately and close the associated account.
If you suspect that a minor has created an account, please notify us immediately at [email protected]. We will take prompt action.
For ages 21+
All services and gaming activities of pj99 are available only to those aged 21 years or older.
International Data Transfer
In the course of operating pj99's services, your information may sometimes be processed or stored on servers outside Bangladesh. Wherever your information is processed, we ensure that it remains protected in accordance with the standards set out in this privacy policy.
All third parties we work with are bound by data protection obligations under confidentiality agreements. For international transfers, we put in place appropriate contracts and measures to protect your information.
Policy Changes and Updates
pj99 may update this privacy policy from time to time. Such updates may be necessary due to changes in services, new legal requirements, or technological developments. For any significant changes, we will:
- Send a notice to your registered email
- Display a clear notification when you log in to the platform
- State the date of the update at the top of this page
- Keep a version of the previous policy on record
Continued use of pj99 after an update will be taken as your acceptance of the new policy. If you do not agree with the changes, please stop using the service and contact the support team to close your account.
Privacy Contact
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights relating to your information, please get in touch with us. The pj99 support team is available 24/7 to assist you.
When sending a privacy-related request, please write from the email address registered to your account and clearly state the nature of your request (for example: a request to view information, a request to delete information, etc.). This will enable us to assist you quickly and accurately.
Contact Us
For more details, visit our FAQ page.