pj99 Responsible Gambling
pj99 believes that entertainment should be enjoyable, never a source of stress. Our responsible gaming tools and guidelines help you stay in control and play safely.
Why Responsible Play Matters
Online gaming and betting can be enjoyable entertainment, but it is important to engage with it mindfully. At pj99, we want you to always know your limits and stay in control.
Set Deposit Limits
You can set your own weekly or monthly deposit limit. Once a limit is set, it takes effect immediately. To increase a limit, a mandatory waiting period must pass, which helps prevent impulsive decisions.
Session Time Limit (Time-Out)
You can take a short-term break at any time — from one day to several weeks. During a time-out you will not be able to log in, giving your mind a rest.
Self-Exclusion
If you feel gaming is getting out of control, activate self-exclusion. This suspends your account for an extended period and also offers the option to close it permanently if needed.
Review Activity History
You can view your full betting and deposit history at any time. Reviewing your own activity makes it easier to identify patterns and make informed decisions.
Reality Reminders
After you have been playing for a set period, pj99 shows you a time alert so you know how long your session has been running and can make a conscious decision about whether to continue.
24/7 Support
If you have any questions or concerns about responsible gaming, our team is available via live chat or email in both Bengali and English — any time of the day or night.
Warning Signs of Problem Gambling
If any of the following signs appear, it is important to take a break and seek support.
- Spending beyond your budget or diverting money from the family's daily expenses for gambling.
- A tendency to keep betting in an attempt to recover lost money ("chasing losses").
- Hiding the truth from family or friends about how long you have been gaming.
- Spending excessive time gaming while neglecting work, studies, or family responsibilities.
- Feeling restless, irritable, or anxious when not playing.
- Taking on debt or dipping into savings to fund gambling.
- Trying to stop gaming but repeatedly failing to do so.
Tips for Healthy Gaming Habits
Enjoy pj99, but keep these simple habits in mind.
- Set a budget: Decide how much you will spend before each session and do not go beyond that limit. Only keep the amount you can afford to lose without it affecting your daily life.
- Think of gambling as entertainment: Online gaming is not a way to earn money — it is entertainment. Do not plan your life around potential winnings.
- Allocate a set amount of time: Decide in advance how much time you will spend gaming each day or week, and end your session once that time is up.
- Do not bet on impulse: Avoid gaming when you are tired, upset, or feeling down. Play when you are in a clear and refreshed state of mind.
- Take regular breaks: Instead of playing for long stretches at a time, step away occasionally, have some water, take a short walk. Give your mind a rest.
- Spend time with family and friends: Maintain social activities and hobbies outside of gambling so that there is a healthy balance in your life.
- Set a win goal too: Not just a loss limit — set a win target as well. When you reach it, stop.
pj99's Protection Tools
These tools are always available in your pj99 account to help keep you safe.
Deposit Limit
Set your own daily, weekly, or monthly deposit limit. Reducing a limit is immediate; increasing one is subject to a mandatory delay.
Time-Out Break
Temporarily suspend your account for anywhere from 24 hours to several weeks for a short-term break.
Self-Exclusion
Activate self-exclusion to close your account for an extended period or permanently. It takes effect immediately.
Activity Report
View your complete deposit, betting, and winnings history at any time and analyse your own patterns.
How do I activate these tools?
After logging into your pj99 account, go to the Account Settings section where you will find the "Responsible Gaming" option. All of the tools above are easily accessible there. If you need assistance, contact our live chat directly.
pj99's Commitment
Responsible gaming is not just a policy for us — it is part of our core values.
pj99 believes that creating a healthy gaming environment is our greatest responsibility. We want to ensure that on our platform, every player can enjoy entertainment in a safe and controlled way.
We never encourage gaming by minors. Our verification process ensures that only users aged 21 and above can operate an account on our platform.
Our customer support team is ready to assist in Bengali and English 24 hours a day, 7 days a week. If you or someone you know is struggling because of gambling, please reach out to us — we are always ready to help.
pj99 keeps your information secure through SSL encryption and is committed to providing a safe and transparent gaming experience. Regular verification processes are carried out on our platform to ensure fair play.
We Are Here If You Need Help
If you feel you are losing control over your gambling, do not wait — contact us right now. The pj99 support team can communicate in Bengali and will help you take the steps needed to protect yourself.
Contact: [email protected] · 24/7 Live Chat
View Responsible Gaming FAQFrequently Asked Questions
Answers to the most commonly asked questions about responsible gaming.