Frequently Asked Questions
All your questions about pj99 answered here
Bonuses, deposits, withdrawals, accounts, and security — detailed answers to the questions that come up when using pj99 are laid out on this page.
pj99 is a trusted online casino and betting platform in Bangladesh. This FAQ page has been created so that both new and existing players can easily find the information they need. How the welcome bonus works, how to deposit using bKash or Nagad, or what to do if you forget your account password — clear and concise answers to all such questions are arranged by category below. If you cannot find your question, contact our 24/7 support team.
Frequently Asked Questions
Select your question from the categories below.
Welcome Bonus
When you open a new account at pj99 and make your first deposit, a 100% welcome bonus is added automatically. For example, if you deposit ৳1,000 you get another ৳1,000 as a bonus — making your total balance ৳2,000. The maximum bonus is ৳8,000. No separate code or extra steps are needed to claim the bonus.
Once a bonus is activated, it generally cannot be cancelled. If you want to play without a bonus for any reason, let us know via live chat support before making your deposit. If the bonus has already been credited, you will need to meet the wagering requirement before you can withdraw — so it is best to read the terms carefully before deciding.
Every bonus has a set expiry period. If the wagering requirement is not met within that period, the bonus and any winnings earned from it may be forfeited. You can check exactly how many days you have left in the bonus section of your account dashboard. It is wise to start playing right after depositing so you can complete the wagering on time.
The wagering requirement for the welcome bonus is 15 times, and it is calculated on the bonus amount only — not on the deposited amount. For example, if you received a ৳1,000 bonus, you need to place a total of ৳15,000 in bets before withdrawing the bonus funds (1,000 × 15 = 15,000). Once that amount is reached, your bonus winnings become withdrawable.
Deposit Questions
The minimum deposit at pj99 is ৳100 across all payment methods. Whether you use bKash, Nagad, Rocket, or bank transfer, you can start depositing with ৳100 or more. This low limit is set so that players of any budget can join the platform easily.
pj99 itself does not charge any additional fee on deposits. However, your mobile banking service (such as bKash or Nagad) may deduct its own transaction fee if applicable. That fee depends on the respective service's own policy and is outside pj99's control. It is a good idea to check your wallet's charges before depositing.
Log in to your account, go to the Cashier or Deposit option, and select bKash. Send money from your bKash app to the number provided and include the reference number in the transaction. The amount will be added to your account within a few minutes. If you face any issue, share the transaction ID with us via live chat.
Yes, the process is almost the same. Select Nagad from the Cashier, send the amount to the designated number via the Nagad app, and remember to include the reference number. Nagad typically processes quickly, so the deposited amount should appear in your balance within a few minutes. If you run into any problem, contact support with your Nagad transaction number.
pj99 currently accepts deposits through four methods: bKash, Nagad, Rocket and bank transfer (including major banks such as Dutch-Bangla, BRAC, and Islami Bank). The minimum deposit is ৳100 for all methods. Choose whichever is most convenient for you.
Account & Login
To update your personal information, contact the support team via live chat or email. You may be asked to provide some details for identity verification. For security reasons, not all information can be changed directly from the dashboard — the support team will assist you promptly.
Create a strong password that includes a mix of uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Easily guessable passwords (like your date of birth or "123456") are not safe. Usernames generally cannot be changed once created, so choose carefully at the time of registration.
Use the "Forgot password?" option on the login page. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use it to set a new password. If you have trouble with this process, contact us via live chat — the support team will verify your identity and assist you.
Yes, the registration process is simple and quick. Go to the pj99 Login page, fill in the required details, and your account can be created in just a few minutes. Please note that this platform is for people aged 21 and above only. Each person may hold only one account.
Stay Safe
pj99 uses full SSL encryption, which keeps your personal information and financial transactions completely secure. If you see "https" and a padlock icon in your browser's address bar, your connection is encrypted. We never sell your information to third parties.
Change your password immediately and notify us via live chat or by emailing [email protected]. The support team can temporarily restrict access to your account and investigate any suspicious activity. If you have any suspicion, do not delay — contact us right away.
Never share your bKash or Nagad PIN, OTP, or password with anyone — not even pj99 staff. The pj99 support team will never ask for this kind of information. If anyone requests it, it is an attempt at fraud. End that conversation immediately and report it to our support team.
Always access the site by typing pj99.lat directly into your browser. Fake sites often use slightly altered domains (such as "pj99-bd.com" or "pj99bet.net"). Before logging in through any link or advertisement, verify the URL. Do not enter any information on a suspicious site.
A good password has at least 10-12 characters — a mix of lowercase letters (a-z), uppercase letters (A-Z), numbers (0-9), and special characters. Avoid using familiar words or personal dates, and use a different password for each site. Using a password manager app makes it easy to remember all your passwords securely.
Withdraw Money
The minimum withdrawal amount from pj99 is ৳800. Withdrawals below this limit are not possible. Before requesting a withdrawal, make sure your balance is at least ৳800 and any applicable wagering requirements have been met.
After submitting a withdrawal request, it enters a review stage, during which it is normal to see "Pending". This is a security measure to prevent fraud. Once the review is complete, the money will be sent to your chosen payment method.
Typically, within 1 hour of a withdrawal request being approved, the money arrives in your bKash, Nagad, Rocket, or bank account. This is one of pj99's key advantages — get your winnings quickly without a long wait.
Yes, you can — but you must first meet the wagering requirement. For example, if you received a ৳1,000 bonus, you need to place a total of ৳15,000 in bets (bonus × 15). Once that requirement is fulfilled, all winnings from the bonus become withdrawable. You can track your wagering progress from your account dashboard.
No, for security purposes withdrawals can only be made to a wallet or bank account registered in your own name. Requests to send funds to a method registered under someone else's name may be rejected and account verification may be required. This rule is in place to prevent fraud and protect players.
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